Last updated: 13 August 2026
Welcome to Family Home Swaps.
These Terms of Service explain the rules for using our platform.
Please read them carefully before creating an account, publishing a listing, contacting another member or arranging a swap.
By using Family Home Swaps, you agree to these Terms of Service and our Privacy Policy.
These Terms of Service, together with any policies and documents expressly incorporated into them, form a legally binding agreement between Family Home Swaps (also referred to as FHS, we, us and our) and the individual accessing or using our website, platform, services, content, messaging tools or related software (together, the Platform) (you, your, Member).
By creating an account, publishing a listing, communicating with another Member, arranging or confirming a swap, or otherwise using the Platform, you confirm that you have read, understood and agreed to these Terms and our Privacy Policy.
If you do not agree to these Terms, you must not use the Platform.
Family Home Swaps operates an online platform that enables parents and families to connect to discuss and arrange home swaps and related stays.
Family Home Swaps is a platform only. We are not an owner, occupier, manager, travel agent, tour operator, insurer, broker, guarantor, lender, escrow agent, real estate agent, employer, or legal representative of any Member.
We do not own, control, manage, market, inspect, endorse, certify, supervise or guarantee:
Any contract for a stay, swap, reciprocal exchange, non-reciprocal exchange, car exchange, pet care arrangement, key handover, local support, or any related arrangement is strictly between the Members involved.
Family Home Swaps is not a party to that contract and has no responsibility for its performance or non-performance.
To use the Platform, you must:
You may create and use only one account per household or property unless we expressly approve otherwise in writing.
You must provide accurate, current, and complete information and always keep it up to date.
We may request documents or information to verify identity, address, authority to list, or compliance.
We may refuse registration, suspend access, require further verification, remove a listing, cancel a booking flow, or close an account at any time where we reasonably believe there is fraud, inaccuracy, misuse, legal risk, safety risk, reputational risk, breach of these Terms or risk to other Members or to us.
You are responsible for all activity carried out through your account.
You must keep login credentials secure and notify us immediately of any unauthorised access or suspected compromise.
Each listing must be lawful, accurate, current, complete and not misleading.
You must disclose all information a reasonable family would need in deciding whether to stay in your home, including where relevant:
You must ensure all photographs, videos, descriptions, tags, reviews and other content accurately reflect the property and surrounding area.
Listings must not include false claims, manipulated reviews, hidden charges, or any statement likely to mislead another Member.
A property may only appear once on the Platform unless we agree otherwise in writing.
We may edit, reformat, moderate, refuse, suspend, deprioritise or remove any listing or content at our discretion.
You must not:
You agree to communicate respectfully, honestly and in good faith with other Members.
We may monitor use of the Platform, investigate suspected breaches and take any enforcement step we reasonably consider appropriate, including warning, suspension, de-listing, cancellation of platform workflows, removal of content, referral to third-party providers, refusal of support or permanent account closure.
A swap, stay or booking is formed only when the relevant Members agree the arrangement through the booking process or other process we specify from time to time.
When Members confirm a swap, a separate contract arises directly between those Members.
That contract may include these Terms, the booking details, house rules, messages exchanged on the Platform, and any other terms agreed between the Members, provided those additional terms do not conflict with these Terms.
Family Home Swaps is not responsible for enforcing that member-to-member contract and is under no obligation to mediate or resolve any dispute between Members.
Each member is responsible for making their own decisions about whether a swap, home, family or arrangement is right for them.
If you host, you warrant and undertake that:
If you stay in another Member’s property, you warrant and undertake that:
*USA members will require home insurance that includes public liability.
All Members are solely responsible for:
Family Home Swaps may offer, include, arrange or facilitate access to third-party products and services, including identity and risk screening, guest validation, claims administration, payment tools, damage protection products and related support services.
At present, this may include services provided by Truvi.
These services are supplied by third parties under their own terms, conditions, criteria, exclusions, territorial limits, booking-channel requirements, validation requirements, claims procedures, evidence standards, decision-making processes and privacy practices.
Family Home Swaps is not the provider, insurer, underwriter, claims handler or decision-maker for those services.
Accordingly:
Where we state on the Platform that a booking includes Truvi guest screening and access to a damage protection product of up to £3 million, that statement means only that the relevant booking journey is intended to include access to those third-party services, subject always to the relevant provider’s terms, eligibility rules, exclusions and operational requirements in force at the time, and to that provider’s sole discretion as to whether any payment is made.
Members are solely responsible for reading and complying with the applicable third-party terms before relying on any screening or protection product.
Family Home Swaps shall have no responsibility for any act, omission, decision, failure to screen, refusal to pay, delay, error, data issue, service outage or insolvency of any third-party provider.
As at the date of these Terms, Family Home Swaps is available on a free access basis.
This means that, at present, we do not charge members a sign-up fee, subscription fee or swap fee for standard use of the Platform, unless we clearly state otherwise for a particular optional feature or service.
This free access model is being offered while we grow listings, improve the Platform and increase swap opportunities for families.
It is temporary, discretionary and subject to change.
We reserve the right, at any time, to introduce, amend, remove or replace:
Any future charges will apply only from the date stated in the relevant notice or pricing page.
We will give reasonable advance notice before introducing charges for existing members’ continued use of the Platform.
Unless we expressly state otherwise:
We may also offer free access, discounts, trials, credits or promotional pricing to some or all members at our discretion and may withdraw or amend these at any time.
Family Home Swaps does not guarantee any replacement accommodation, reimbursement, refund, compensation or alternative travel arrangement if a swap is cancelled, disrupted, shortened, misdescribed, inaccessible, unlawful, unsafe or unsatisfactory.
To the maximum extent permitted by law, Family Home Swaps shall not be responsible for any flight costs, transport costs, hotel costs, relocation costs, inconvenience, lost holiday value, wasted expenditure, missed connections, missed work, distress or other consequential losses arising from a cancelled or defective swap.
We may, in our absolute discretion but with no obligation to do so, try to assist Members where a swap breaks down.
Any such assistance is voluntary, may be withdrawn at any time, and does not create ongoing liability, a legal duty, or any obligation to source alternatives, mediate successfully or achieve a particular outcome.
Members are expected to deal fairly with one another in relation to cancellations and changes.
We recommend that Members set out key practical expectations clearly before confirming a swap, including notice expectations, cleaning expectations, access arrangements and contingency plans.
We may suspend or cancel a booking flow, listing or account where we reasonably believe there is fraud, safety risk, legal risk, non-compliance, sanctions risk, reputational risk or misuse.
Members must notify the other Member and Family Home Swaps as soon as reasonably possible, and in any event without undue delay, of any material issue arising before, during or after a swap, including:
Where a third-party provider such as Truvi may be involved, Members are solely responsible for complying with that provider’s own reporting deadlines, evidence requirements and cooperation obligations, which may be shorter than the general timeframes set out above and may include strict deadlines for declaring damage, submitting evidence, or requesting supporting documentation. Missing these deadlines may result in a payment request being refused regardless of the merits of the underlying incident.
Members must take reasonable steps to mitigate loss, preserve evidence and cooperate with any reasonable request for information, photographs, videos, inventories, receipts, witness details, correspondence, access records or other supporting material.
Failure to report promptly, preserve evidence or cooperate may result in removal of support, account action, loss of eligibility for any third-party product, or inability to pursue a complaint through the Platform.
Family Home Swaps may request documents and information, but is under no duty to investigate, adjudicate or determine fault. Any determination of fault or the amount of a payment is made solely by the relevant third-party provider through its own process (for example, Truvi’s Adjudication Service).
Members may post reviews, ratings, messages, photographs, videos, captions, comments and other content.
You retain ownership of content you create, but you grant Family Home Swaps a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to host, store, reproduce, adapt, publish, display, distribute and use that content for operating, improving, promoting and marketing the Platform and business.
You confirm that you have all rights and consents needed for the content you upload, including the consent of any identifiable person appearing in it where required.
We do not endorse or verify user content. We may remove, refuse, edit or moderate any content at our discretion.
We process personal data in accordance with our Privacy Policy.
You must only provide personal data relating to another person where you are legally entitled to do so and have provided any required notices.
Where third-party verification or protection services are used, you acknowledge that relevant data may be shared with those providers as described in our Privacy Policy and the provider’s own privacy documents.
All intellectual property rights in the Platform, including software, branding, design, text, graphics, logos, databases and site content, belong to us or our licensors.
You may use the Platform only for its intended purpose and may not copy, reverse engineer, modify, distribute, sell or exploit any part of it except as permitted by law or with our prior written consent.
We may, without liability and with or without notice, investigate conduct and suspend, restrict or terminate access to the Platform, remove content, cancel listings, cancel pending swaps within the Platform workflow, or take any other step we reasonably consider necessary where:
Termination does not affect accrued rights, ongoing licences, payment obligations, indemnities, liability limitations or provisions intended to survive termination.
To the maximum extent permitted by law, the Platform and all content and services made available through it are provided "as is" and "as available".
Family Home Swaps makes no representation, warranty or guarantee of any kind, express or implied, including as to:
Nothing in these Terms excludes or limits any rights that cannot lawfully be excluded under applicable consumer law.
Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under the laws of England and Wales.
Subject to the paragraph above, and to the maximum extent permitted by applicable law, Family Home Swaps shall not be liable for any:
Subject to the paragraph above, where liability cannot lawfully be excluded, our total aggregate liability arising out of or in connection with the Platform or these Terms shall be limited to the greater of:
If you have paid nothing to us, our total aggregate liability shall be limited to GBP £100.
Nothing in these Terms affects any mandatory statutory rights you may have as a consumer.
You shall indemnify, defend and hold harmless Family Home Swaps and its officers, directors, employees, contractors, shareholders, agents and affiliates from and against any and all claims, liabilities, losses, damages, judgments, settlements, penalties, fines, costs and expenses, including reasonable legal fees, arising out of or in connection with:
We are not liable for any delay, interruption, failure or inability to perform caused by events outside our reasonable control, including natural disasters, disease outbreaks, pandemics, war, terrorism, civil unrest, utility failure, internet failure, cyberattack, labour dispute, governmental action, sanctions or third-party service outages.
We may change, suspend or discontinue any part of the Platform at any time.
We may amend these Terms from time to time. The updated version will be posted on the Platform with a revised effective date.
Where required by law or where we consider it appropriate, we will also notify Members by email or through the Platform.
By continuing to use the Platform after the effective date, you agree to the revised Terms.
These Terms and any documents incorporated by reference form the entire agreement between you and Family Home Swaps regarding the Platform.
If any provision is held unlawful or unenforceable, the remaining provisions remain in effect.
A failure or delay in exercising a right does not waive that right.
We may assign, transfer or subcontract our rights and obligations under these Terms.
You may not do so without our prior written consent.
Nothing in these Terms creates any agency, partnership, employment, joint venture or fiduciary relationship between Family Home Swaps and any Member, or between Members.
Except where expressly stated, no person other than Family Home Swaps and the relevant Member has any right to enforce these Terms.
These Terms and any non-contractual disputes arising out of or in connection with them are governed by the laws of England and Wales.
If you are a consumer resident in the United Kingdom, you may also have the right to bring proceedings in the courts of the part of the United Kingdom in which you live.
If you are a business user, the courts of England and Wales shall have exclusive jurisdiction.
Questions relating to these Terms should be sent to the contact details published on the Platform.
The following provisions are intended to apply unless the relevant members expressly agree otherwise in writing through the Platform: