Last updated: 10 March 2026
Family Home Swaps respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and the rights you may have in relation to it.
It applies to personal data collected through the Family Home Swaps website, platform, messaging tools, listings, support channels, newsletters, social media interactions linked to our services, and any related services we provide.
If you use Family Home Swaps, create an account, publish a listing, contact another member, arrange a swap, join our mailing list, or otherwise interact with us, this Privacy Policy applies to you.
This Privacy Policy should be read together with our Cookie Policy and Terms of Service.
Family Home Swaps Ltd is the controller of the personal data described in this Privacy Policy where we decide how and why that data is used for our own platform and business purposes.
In this Privacy Policy, Family Home Swaps, we, us and our refer to Family Home Swaps Ltd.
If you have questions about this Privacy Policy or about how we use your personal data, you can contact us at:
Family Home Swaps Ltd.
Company number 12753992100
Green Lane,
St Albans,
AL3 6EX
Email: hello@familyhomeswaps.com
Family Home Swaps operates an online platform that helps families connect to discuss and arrange home swaps.
We are responsible for the personal data we collect and use for our own purposes, such as running the platform, managing listings, supporting members, sending service communications, improving security, preventing fraud, and marketing our services where lawful.
Some services linked to or used alongside our platform are provided separately by third parties acting under their own terms and privacy documents.
This may include identity checks, guest screening, claims handling, payment support, and protection products provided by third parties such as Truvi.
At present, Truvi is not embedded in the Family Home Swaps website and verification data is held on Truvi’s own systems.
Where members are directed to or use third-party services of that kind, those third parties will generally act as separate controllers for the personal data they collect and process under their own legal terms and privacy information.
You should read their privacy information carefully before relying on those services.
The personal data we collect depends on how you use Family Home Swaps.
This may include:
When you use our website or platform, we may automatically collect technical and usage data, including:
We may receive personal data from:
Where members choose to use verification, screening or protection services provided by third parties such as Truvi, those providers may collect additional information directly from the member through their own systems.
Depending on the service, this may include:
At present, that verification data is held on Truvi’s own systems rather than within the Family Home Swaps website.
Family Home Swaps does not control every element of third-party verification processing and does not determine all retention periods or decision-making criteria used by those providers.
Some third-party verification services used alongside our platform may involve facial biometric recognition or other biometric checks for the purpose of verifying identity.
Where biometric data is used for uniquely identifying a person, it may be treated as special category personal data under UK data protection law.
Family Home Swaps is not the provider of biometric verification services.
Where such checks are carried out by a third party such as Truvi, that provider processes the relevant verification data through its own systems under its own privacy information, terms and legal basis framework.
At present, Truvi is not embedded in the Family Home Swaps website and the verification data is held on Truvi’s system.
If you do not wish to complete a third-party verification step that is required for a particular booking or protection process, you may be unable to access certain features or complete certain bookings.
Family Home Swaps is designed for adults arranging family travel, but the platform may involve information about children and other household members.
This may include:
We ask members not to share more personal information about children than is reasonably necessary.
If you upload or share personal data about another person, including a child, you must make sure you have the right to do so and have provided any notices or obtained any consents required by law.
We may remove content or restrict access where we believe children’s data or other third-party personal data has been shared inappropriately, unlawfully or excessively.
We use personal data for the following purposes:
Under UK data protection law, we must have a lawful basis for using personal data.
Depending on the circumstances, we rely on one or more of the following lawful bases:
We process personal data where it is necessary to provide our platform and services to you, or to take steps at your request before entering into that relationship.
We process personal data where it is reasonably necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms.
These interests may include:
We may process personal data where necessary to comply with legal or regulatory obligations.
We may rely on consent where required, for example for certain marketing activities or where a specific type of processing legally requires it.
Where consent is relied upon, you may withdraw it at any time, although this will not affect the lawfulness of processing carried out before withdrawal.
Where special category data is processed, an additional condition under UK data protection law must also apply.
Where biometric verification is carried out by a third party such as Truvi, that third party is responsible for identifying the appropriate legal basis and any required condition for that processing under its own privacy framework.
We may share personal data with:
We do not sell your personal data to advertisers.
Because Family Home Swaps is a member platform, some personal data will naturally be shared between members when they communicate, view profiles, view listings, arrange stays, or take part in a swap.
For example, other members may see your:
Please think carefully before sharing personal data through your listing, profile or messages.
We may use cookies and similar technologies to operate the website, remember preferences, understand usage, improve performance, measure campaigns and support security.
Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies on your device.
Further details are set out in our Cookie Policy and any cookie settings tools we make available on the website.
Some of our service providers or third-party partners may process personal data outside the UK.
Where personal data is transferred internationally, we will take steps designed to ensure it receives an appropriate level of protection, which may include adequacy regulations, standard contractual clauses, or other recognised safeguards.
Where a third-party provider such as Truvi processes your data under its own terms, its own transfer arrangements may apply.
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, investigate incidents, enforce our terms, comply with legal obligations and protect our legitimate interests.
Retention periods may vary depending on the type of data and context. For example:
Where third-party providers process data under their own terms, they may apply separate retention periods.
We use technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.
No internet-based service is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your login details secure and for notifying us promptly if you suspect unauthorised access to your account.
Depending on your location and the circumstances, you may have rights in relation to your personal data, including the right to:
We may ask you to verify your identity before acting on a request.
We may send you marketing communications where permitted by law.
You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us.
Even if you opt out of marketing, we may still send you service-related communications where necessary.
Our platform may contain links to third-party websites, tools or services.
If you follow a link to a third-party site or use a third-party service, that third party will handle your personal data under its own terms and privacy documents.
We are not responsible for the privacy practices of third parties.
We may update this Privacy Policy from time to time.
The latest version will be posted on our website with the updated date shown at the top.
Where appropriate, we may also notify members by email or through the platform.
If you have questions or concerns about this Privacy Policy or how we handle personal data, please contact us at:
Family Home Swaps Ltd.
Company number 12753992100
Green Lane,
St Albans,
AL3 6EX
Email: hello@familyhomeswaps.com
If you are unhappy with how your personal data has been handled, you may also complain to the Information Commissioner’s Office in the UK.